Shipping policy

Every order from merrytrail.shop ships free and tracked, worldwide.

Delivery time

Delivery takes 6 to 14 business days from the day you order. Orders placed on weekends or public holidays start processing the next business day. Remote areas and peak seasons can occasionally take a little longer.

Holiday closures

Our warehouse closes for public holidays where it is based, including China's National Day holiday from October 1 to 7. Orders placed during a closure ship when the warehouse reopens, and we show a note on the store while it is closed.

Christmas delivery

When we show an order by date for delivery before Christmas, it is our best advice based on current transit times, not a guaranteed delivery date. Cutting it close? Email merrytrailshop@gmail.com before you order and we will tell you honestly whether it is likely to make it.

Shipping cost

Shipping is free on every order, with no minimum spend.

Where we ship

We ship worldwide, to every country our carriers deliver to.

Tracking

We email your tracking link the moment your order leaves the warehouse. You can also paste your tracking number on our track your order page.

Customs, duties and taxes

Your order ships from our overseas warehouse, so depending on where you live it may attract import duties or taxes when it arrives. Any of these charges are paid by the buyer.

Lost in transit

Your order is our responsibility until it is delivered. If tracking has not updated for 10 days, or your order has not arrived within 4 weeks of leaving the warehouse, email merrytrailshop@gmail.com with your order number. If the carrier confirms it is lost, we send a free replacement or a full refund, whether or not you added Shipping Protection.

Shipping Protection (optional add on)

Shipping Protection covers what happens after the carrier marks your parcel as delivered. If your parcel is marked delivered but never reaches you, for example it is taken from your doorstep, email merrytrailshop@gmail.com within 14 days of the delivery date with your order number, and we reship it free with no claim forms. A trail that arrives damaged or faulty is covered on every order by our refund policy, with or without Shipping Protection. Shipping Protection is not refundable once your order has shipped.

Wrong address

Please check your address at checkout. If you spot a mistake, email us straight away. If your order has not shipped yet, we can change the address. Once it has shipped we cannot change it, but we will send you the tracking so you can ask the carrier to redirect it.